Question 1

Are you affiliated with EZ Sign Service?

Accepted Answer

Absolutely not! We are an entirely seperate company!

We do utilize the same software development company for our ordering platform, which may initially lead to some confusion.   We have no affiliation with EZ Sign Service or their employees.

Question 2

Do I need to provide my own posts?

Accepted Answer

No! We provide you with a 4 foot or 6 foot post in either black or white for your installations.

Question 3

How do I sign up?

Accepted Answer

Signing up with us is simple! Click the "ORDER" tab at the top of our website. Click the "SIGN UP" button. You will be required to submit your billing information upon your first order and pay. After your initial order you will be billed monthly on or around the 1st of the following month.

Question 4

How do I get my signs to you?

Accepted Answer

Once your account is created please contact us and we will schedule a pick up from your sign printer, home, or office.   Best of all, we pick your signs up for FREE!

Question 5

How long will it take for my jobs to be completed?

Accepted Answer

Residential:   Jobs requested in our normal service area are generally completed next business day. Jobs requested in our extended service area may be delayed 1-2 additional days. There may be a delay if we have trouble contacting you and/or we don't have your sign panels in stock. Commercial:  Jobs requested in our normal service area are generally completed in 1-3 business days. Jobs requested in our extended service area may be delayed 1-3 additional days. There may be a delay if we have trouble contacting you and/or we don't have your sign panels in stock.

Question 6

What are your hours?

Accepted Answer

Phone support Hours:    Monday - Friday: 8AM - 5PM   Field Technician Hours:   Monday - Friday: 6AM - Until completed.

Question 7

What form of payment do you accept?

Accepted Answer

Billing is done to a debit or credit card. Your first order will be billed up front. Each subsequent order will be billed on or around the 1st of the following month.

Question 8

When do I pay my bill?

Accepted Answer

Your first order will be billed up front. Each subsequent order will be billed on or around the 1st of the following month.

Question 9

How do I update my payment information?

Accepted Answer

Updating payment information is simple!   Log in to your dashboard. Click "Settings" at the top. Click "My Credit Card On File"

Question 10

What happens if my account is Past Due?

Accepted Answer

Once an account becomes more then 10 days past due only removals will be performed.   Once an account becomes more than 15 days past due you may be subject to having all of your signs removed unless a payment arrangement is made with us.

Question 11

What height post can I use?

Accepted Answer

Durham, Apex, Fuquay Varina. 6 Foot posts are only allowed OUTSIDE of city limits. Cary, Chapel Hill ONLY 4 Foot posts are allowed. Agents must be sure to state in the "Notes" section if a location is outside of city limits. Otherwise a 4 Foot post will automatically be substituted.

Question 12

Do you check HOA regulations?

Accepted Answer

No. With the contantly growing number of neighborhoods and potentially changing regulations in our service area we are unable to check.    The agent is responsible to check on current regulations.

Question 13

Do you print signs?

Accepted Answer

No, At the moment we currently do not print signs.

Question 14

Do you recommend a sign manufacturer?

Accepted Answer

Yes! We have seen great result from 2 local print shops:   Go Sign Shop 919-363-3930   DG Printing Solutions 919-218-9729

Question 15

I have a land or lot with no visible address, how do I inform you of the location?"

Accepted Answer

The absolute best way to help us on these properties is to provide a picture of the land/lot taken directly from the counties GIS mapping service.    To mark the location you would like the sign simply make an "X" on the map   When ordering your installation, directly above the "Notes" box there is a link to attach your map.   Also, physically adding some type of marker to the property helps tremendously. This can be in the form of a survey flag marker, a stick with tape or ribbon tied to it, or any other item that we can identify. Be sure to put in the "notes" section what you are placing so that we know what to look for.