FAQ | Impact Sign Service

Terms of Service

The Frequently Asked Questions (FAQs) provided on this page shall function as the official terms and conditions governing the utilization of our services.
Are you affiliated with EZ Sign Service?

Absolutely not! We are an entirely seperate company! We do utilize the same software development company for our ordering platform, which may initially lead to some confusion. We have no affiliation with EZ Sign Service or their employees.
What happens if a utility is hit during sign installation?

Our agents are required to call 811 and have them mark utilities before installing a sign. However, if there is damage caused to any cables, invisible dog fences, or water lines, we are not responsible for the repair costs. In the event that an irrigation system is hit, we may repair or hire a company to repair the irrigation as a courtesy, but we are not liable for any bills due to repairs made to the irrigation system. It is important for property owners to ensure that all utilities are marked properly before installation to minimize any potential risks or damages.
Do I need to provide my own posts?

No! We provide you with a 4 foot or 6 foot post in either black or white for your installations.
How do I sign up?

Signing up with us is simple! Click the "ORDER" tab at the top of our website. Click the "SIGN UP" button. You will be required to submit your billing information upon your first order and pay. After your initial order you will be billed monthly on or around the 1st of the following month.
How do I get my signs to you?

Once your account is created please contact us and we will schedule a pick up from your sign printer, home, or office. Best of all, we pick your signs up for FREE!
How long will it take for my jobs to be completed?

Residential: Jobs requested in our normal service area are generally completed next business day. Jobs requested in our extended service area may be delayed 1-2 additional days. There may be a delay if we have trouble contacting you and/or we don't have your sign panels in stock. Commercial: Jobs requested in our normal service area are generally completed in 1-3 business days. Jobs requested in our extended service area may be delayed 1-3 additional days. There may be a delay if we have trouble contacting you and/or we don't have your sign panels in stock.
What form of payment do you accept?

Billing is done to a debit or credit card. Your first order will be billed up front. Each subsequent order will be billed on or around the 1st of the following month.
What are your hours?

Phone support Hours: Monday - Friday: 8AM - 5PM Field Technician Hours: Monday - Friday: 6AM - Until completed.
When do I pay my bill?

Your first order will be billed up front. Each subsequent order will be billed on or around the 1st of the following month.
How do I update my payment information?

Updating payment information is simple! Log in to your dashboard. Click "Settings" at the top. Click "My Credit Card On File"
What happens if my account is Past Due?

Once an account becomes more then 10 days past due only removals will be performed. Once an account becomes more than 15 days past due you may be subject to having all of your signs removed unless a payment arrangement is made with us.
What height post can I use?

Durham, Apex, Fuquay Varina. 6 Foot posts are only allowed OUTSIDE of city limits. Cary, Chapel Hill ONLY 4 Foot posts are allowed. Agents must be sure to state in the "Notes" section if a location is outside of city limits. Otherwise a 4 Foot post will automatically be substituted.
Do you check HOA regulations?

No. With the contantly growing number of neighborhoods and potentially changing regulations in our service area we are unable to check. The agent is responsible to check on current regulations.
Do you print signs?

No, At the moment we currently do not print signs.
Do you recommend a sign manufacturer?

Yes! We have seen great result from 2 local print shops: Go Sign Shop 919-363-3930 DG Printing Solutions 919-218-9729
I have a land or lot with no visible address, how do I inform you of the location?"

The absolute best way to help us on these properties is to provide a picture of the land/lot taken directly from the counties GIS mapping service. To mark the location you would like the sign simply make an "X" on the map When ordering your installation, directly above the "Notes" box there is a link to attach your map. Also, physically adding some type of marker to the property helps tremendously. This can be in the form of a survey flag marker, a stick with tape or ribbon tied to it, or any other item that we can identify. Be sure to put in the "notes" section what you are placing so that we know what to look for.